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Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data.

 

This Privacy Policy explains how we collect, use, store, and protect your information when you make an enquiry, confirm a booking, or stay with us.

 

We only collect information that is necessary to run our holiday letting business properly and to provide you with a good service.

2. Who We Are

We are a privately owned holiday letting business based on a working farm in Norfolk, England.

 

For the purposes of data protection law, we are the data controller of the personal information you provide.

3. What Information We Collect

We may collect and store the following information:

 

  • Your name

  • Contact details (email address, telephone number, postal address)

  • Booking details and stay history

  • Payment records and transaction references (we do not store card details)

  • Communications you send to us

 

We may also collect basic technical information when you use our website, such as IP address or browser type, for security and analytics purposes.

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We do not collect more information than is reasonably necessary. 

4. How We Use Your Infomation

We use your personal data only for the following purposes:

 

  • To manage and confirm bookings

  • To communicate with you about your stay

  • To keep business and accounting records

  • To comply with legal and regulatory obligations

  • To contact you in the future only if you have indicated that you would like us to do so

 

We do not use your information for automated decision-making or profiling.

5. Legal Basis for Processing

Under UK data protection law, we process your personal data because:

 

  • It is necessary to perform a contract (your booking)

  • It is required for legitimate business and record-keeping purposes

  • You have given consent where future contact is requested

6. Data Sharing

We do not sell, rent, or trade your personal information.

 

We only share your data where necessary, for example:

 

  • With booking platforms or payment providers involved in your booking

  • Where required by law or regulatory authorities

 

Any third parties we use are required to handle your data securely.

7. Data Storage and Security

We take appropriate steps to keep your information secure and protected against unauthorised access, loss, or misuse.

 

Your data is stored securely and accessed only by those who need it for legitimate business purposes.

8. How Long We Keep Your Data

We keep personal data only for as long as necessary:

 

  • Booking and financial records are kept to meet legal and accounting requirements

  • Contact details may be retained for future bookings if you wish to stay with us again

 

You may ask us to remove your contact details at any time.

9. Your Rights

Under UK data protection law, you have the right to:

 

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly

 

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us directly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The most recent version will always be available upon request or on our website.

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